Orders typically ship out within 1-5 business days with most shipping in 1-3 business days. Orders may be combined, if I determine it is safe to do so. Partial shipping refund may apply to combined orders.
Shipping charges are non-refundable.
Returns & Exchanges
Cabinet of Curious Clay does not accept returns or exchanges. All sales are final.
If any ceramics arrive damaged during shipping, you must photograph the damage and email me within 72 hours of delivery. Email me at email@example.com.
If there is a large flaw I didn't notice/structural issues with your piece causing issues to its functionality, please email me with photos and I will determine if I will issue a refund for the item. I will not replace damaged or broken goods due to customer neglect.
Return to Sender or Unclaimed Packages
This happens if you put in the incorrect shipping address. Shipping labels print exactly as what you entered at checkout. I do not change shipping addresses unless you have emailed me asking me to do so. You might need to pick up your package from the distribution center. If you do not do so in a timely manner the shipping service will send your package back to me. These are just common examples. If your package is returned to me, I will refund you the cost of the item but not the shipping fees. However, if the item breaks on the way back to me you will not be refunded.
Reselling My Work to Turn a Profit for Yourself
This is absolutely not allowed and if I find out it is happening, I will make sure to ban you from ever purchasing my work again.
Questions About Your Order?
If you have any questions in regards to your order, please email firstname.lastname@example.org